My passport essential (wdmew2500te) after a light fall is not recognizable by my macbook (1st image). The Disk Utility sees it but states for it a wrong capacity size, 2 TB instead of 250 GB (2nd image). Why is that? What can I do? The selection “repair disk” and the others in the Utility are not available and I can’t see the disk in Finder neither… What’s going on?? I tried using another cable but it didn’t work. I also downloaded the drivers WD+TURBO_Installer_v_1_1_0 but nothing… HELP!
Your drive may have a stiction fault. Stiction occurs when the heads land on a smooth section of the platters instead of their normal landing zone, or load/unload ramp.
Your computer is probably detecting the USB-SATA bridge chip inside the enclosure rather than the drive itself. That’s possibly the reason the nonsensical capacity report.