Has this bug been recognized?

I’m wondering your line of thinking Trancer.

Are you thinking I should ask Tech Support to confirm the bug, in order to rule out if it’s just my device?

I don’t think it’s just me, since I see it now in 2.01.86, as well as I saw it on the media player, 1.02.17, which means it must be in 2.02.32 as well.  I don’t recall seeing it in 1.16 though, but could be just my memory at fault.

I am surprised no one else has commented though.  Perhaps no one else finds it as annoying.  I usually have several movies or shows on the go though, and it’s a pain when the FF or REW doesn’t work.

The reason I suggest direct assistance is because I have not seen similar reports. Even though you have experienced this behavior in different firmware revisions it can still be related to a hardware issue.

I see your reasoning.

But I said I had seen it on a WD TV Media Player ver 1.02.17, as well as my SMP at 2.01.86.

That’s two different hardware devices and versions.

And it happens on many different files.

But still, if you haven’t heard of the problem from others, and nobody else has commented here, that’s very odd.

I have a universal remote as well as my WD remote, and both show the same results.

Sigh… I guess I’ll have to test some more, try to figure out what’s going on.

Thanks.

I have been losing my mind over this for 3 months now.

I have 4 WD TV Lives and the Media Hub and they were all working great for the longest time.

Now the PAUSE BUG has hit them all and I have tried everything!

It is not my network as I get the same bug now on a movie on a USB or an external drive.

Wired or wireless.

I have reset, downgraded, upgraded, everything.

Almost any movie I am about 20 minutes int to when I hit the Pause button gives me the cant play the format error and keeps playing in the background, the unit has to be reset completely.

I am so frustarted!!!

PLEASE HELP !!!

Thank-you,

Anthony

Not sure if I posted this correctly so I am replying to your comments as I am having almost exact same issue and it is driving me crazy, please see my post below.

Best,

Anthony

I have been losing my mind over this for 3 months now.

I have 4 WD TV Live’s and the Media Hub and they were all working great for the longest time.

Now the PAUSE BUG has hit them all and I have tried everything!

It is not my network as I get the same bug now on a movie on a USB or an external drive.

Wired or wireless.

I have reset, downgraded, upgraded, everything.

Almost any movie I am about 20 minutes in to when I hit the Pause button gives me the cant play the format error and keeps playing in the background, the unit has to be reset completely.

I am so frustarted!!!

PLEASE HELP !!!

Thank-you,

Anthony

Isurrender wrote:It is not my network as I get the same bug now on a movie on a USB or an external drive.

Wired or wireless

Does it also happen when there’s no connection to the network? I’ve been trying to  get to the bottom of this but people never provided enough information to narrow it down.

It does happen when connected or not connected.

Believe it or not I think I just may have resolved it. I have downgarde mutilpe times and tested and it looks like the problem may be gone under 1.07.15 .  I literally minutes ago tested this downgrade and the problem seems gone in the first box (WD LIVE TV) I have tested. I am about to replicate this downgrade on another box and test.

Best,

Anthony

I take what I sai back. After the downgrade to 1.07.15 , not connected to the network, I was able towatch a specific movie off of a USB key with the Pause Bug. I got all excited and added my wireless network back in and then ran the same movie of my Synolgy NAS and within two minutes on a pause I hit the same Pause bug.

I am not sure if I did I complete reset after the I readded the network back in and I am going to test that now.

Just read my post and I am tired I meant to say I watched the movie off the USB without the Pause Bug

Did the full reset after the downgrade and with network hooked back up (wireless) the problem is even worse, not twenty mintes to hit the Pause Bug, now five minutes.

Giving up, goodnght!

Have you considered it might be the files themselves, especially if it just all the sudden happened?   Does this problem happen with files you know it didn’t happen with previous?  There are so many 3rd party codecs, encoding programs and/or encoding settings not to mention the container files themselves that can be used nowadays that playback can be effected on different players…  This is especially true of downloaded files, where in my experience there is no shortage of bad or improper encodes…

Thanks for the response; you make a valid point but I believe have this problem with almost all my files now. I can pause things as normal until I get about 15-20 minutes into a movie and then when I hit pause it keeps playing in the background and needs to be reset completely. I am not really answering your direct question on my old content but I will try this and see but everything I download now does this.

Best,

Anthony 

I suggested it because I have experienced the same issues with some content, some encodes are just not WDTV friendly and playback is hit and miss especially with the all the new mp4 codecs out there…  I have also found that it’s more prevalent in higher compressed 720 and 1080 files…

All in all though the WDTV units seem to tollerate a lot more file types and codecs than most other players by far…

Thanks again!

I am thinking you are correct as I have focused on the hardware and looking back the problems seemed to arrose as I began to download better quality movies, 720, HD etc…

With that said, it seems all the movies and shows I download now suffer the same problem so you would think WD would provide a firmware update to deal with these codec changes as I know they work with all my other PC media players without issue.

Best,

Anthony

What codec changes are that? The WDTV still plays all codecs it was advertized for, just no H.265 (HEVC) or 10bit.

“What codec changes are that? The WDTV still plays all codecs it was advertized for, just no H.265 (HEVC) or 10bit.”

Take for example the H.264 codec, there are currently 20 revisions of the H.264 codec between 2003 and current and to make it worse there are numerous ‘profiles’ and ‘levels’ within those 20 revisions…

The same with the MPEG-4 codec, there are currently 31 ‘parts’ of said codec between 1999 and current…

Generally only the newest of the newest firmward and software (and sometimes hardware) support all parts of these still evolving codecs…

Simply saying a device palys MPEG-4 or H.264 or whatever is really not qualitative, unless it’s ‘up to date’ on the latest revision and employes all additional standards…

This means if the file you are trying to play was encoded with the latested and greatest codec revision and the hardware/software you are trying to play it on only impliments a legacy revision of the codec, it very well might not play properly or at all…

And last but not least, not all encoding software is the same even if it’s advertised to be this or that compliant many consumer grade encoders are not as compliant as they claim many times…  There is a reason pro-grade encoders like Squeeze cost up to $800 and Episode cost up to $6K while consumer grade encoders are free or significantly less…

Awesome, on top of my total frustration with clearly an abandoned product by WD, I am now getting lectured on technology.

I was really more interested in possible solutions to my issues, and quite frankly an issue that many people have reported.

Every single movie I have works flawlessly on media players on my PC’s or laptops so why can WD not make a codec update the way these players seem to. There has been no updates from WD for quite some time, I must assume they have new products coming out and do not want to look after people who have already spent hard earned money on their legacy hardware. Quite surprising to me as I have been a loyal WD customer for many years and respected the brand, this situation will have me re-consider my brand dedication.

Please no more lectures!

Best Regards,

Anthony

Isurrender wrote:

…so why can WD not make a codec update the way these players seem to…

Please no more lectures!

The answer is already given:   *ALL* media players are HARDWARE-BASED decoders.   They can’t just be “updated” to enable new codecs.   The decoders are BUILT IN to the GPU – PERMANENTLY.

Software-based players are different and rely on *MUCH* more powerful CPUs and memory capacity.  If you want that, spend three or four times more money and buy that.

Now, that’s the answer.  If you can’t take the answers without feeling “lectured,” that’s your own issue.

Isurrender I was not lecturing you I was explaining the issue that arises as codecs are revised and updated over time…

As  TonyPh12345 has further explained, the WD units use hardware based codecs chips, a firmware upgrade isn’t going to change the hardware the unit is built with…

The short answer if you don’t want an explanation is that the WD box will never play ‘new’ codecs, if you would like to watch files encoded with a new and incompatible codec, you are going to have to transcode or re-encoding those files…  Just like you can’t expect your VHS or DVD player to play Bluray…

One solution (the one I use) is a computer based media server with a transcode option that if needed converts the file in real time into a compadible format before serving it up to the WD box…

If anyone is really curious here is a list of the hardware codecs and their revision levels that reside on the Sigma DSP chip used in these WD units, newer codec revisions or higher codec levels will likely will not function properly if at all…

• MPEG-4.10 (H.264) BP@L3, MP@L4.0, HP@L4.2 MVC HP@L4.2

• SMPTE 421M (VC-1) MP@HL, AP@L3

• WMV9 MP@HL

• MPEG-2 MP@HL

• MPEG-4.2 ASP@L5 (up to HD, 1-point GMC)

• AVS Jizhun profile@L2.0, 4.0*, 6.0*

• RMVB v9, v10

• 3D video support - Generic side-by-side, top-bottom, MVC - RealD (side-by-side output) - Generic side-by-side, top-bottom, frame packed output

* 20 Mbps for L4.0; 40 Mbps for L6.0