Hard Reset Does not work

Hi, my Mycloud doesnt show anything in the dashboard. I assume due to a firmware update which was done automatically.
When trying to do the 40sec hard reset it doesnt work at all.
Here is what I did:

  1. Unplug power
  2. Press reset and hold it
  3. plug in power
  4. Keep holding reset for 40sec

What am I doing wrong?

What color is the front LED on the single bay/single drive My Cloud unit?

Maybe I should mention that it´s a 2 bay EX2100.
Both LEDs are blue though.

See the dedicated subforum for the EX Series where people more familiar with that EX2100 device may be able to assist. And where one can use the forum search feature (magnifying glass icon upper right) to search that subforum for similar discussions.