Hard drive won't format

I purchased a WD My passport ultra in early 2014. Last month, the hard drive wouldn’t open on my computer. Realizing the issue, I was able to recover my important files to my computer’s hard drive. i then tried to format my external drive, but the hard drive wouldn’t format. How can I get the hard drive to format properly?


Welcome to the WD Community.

Have you tried using the WD DLG tool?

See if the following link helps

How to low level format or write zeros (full erase) to a WD hard drive or Solid State drive