My WD ShareSpace 8 TB network drive suddenly stopped working. When I try to open the Public folder (where My iTunes library is stored), I get the following message: “The operation can’t be completed because the original item for “Public” can’t be found.”
When I look at the front panel, I see the Hard Drive lights (1 - 4) all a steady amber (indicating a hard drive error). The Ethernet light flashes green (indicating transmit/receive activity). After a while, the System identification light eventually starts flashing red (indicating critical condition).
I believe I configured this drive to be level RAID 1.
I don’t know the best course of action at this point. I’d obviously like to get the drive running again. Thanks for your help.
No, I did not map the drive. I am using this ShareSpace on a network with Mac computers and the mapping section of the User Manual seemed to be for Windows only.
I can see the drive via the Safari web browser and Bonjour. Here’s the system information:
Device Name SullivanMedia
Firmware Version 2.3.02 with MioNet 4.3.1.12
built on Thu, 09 Feb 2012 16:56:39
Date & Time Thu, 23 Aug 2012 08:02:10
System Uptime 0 day, 0:08
IP Address 192.168.1.2
DataVolume Usage Failed
DataVolume RAID Type Raid 5
One thing I realized is I had changed the names of the default folder names from “Shared Music” to “Shared_Music,” etc. I didn’t know I wasn’t supposed to change those folder names.
Thanks. I followed the instructions at the link you sent, but when I tried to connect to one of the directories on the ShareSpace drive (Public), I received the following error message:
“There was a problem connecting to the sever ‘SullivanMedia’. Contact your system administrator for more information.”
I’ve been using this drive for almost 2 years with no issues. It has always shown up in the Finder. The steady amber Hard drive lights (hard drive error) and the flashing red System identification / error light (critical condition) has me concerned this might be an hardware error in the unit itself.