Hard drive "Crashes" when moving large video files. WD1502FAEX

I have a newly built computer for video editing. The secondary drive is the one in question. Since day 1 as I try to copy to or from the drive it hangs up and then disappears from the computer being able to see it. If I reboot it shows back up. If I copy very small individual files it is slow but works. Large video files is where it stumbles. Any ideas?

in case you here is the DXDIAG file minus what I think is info not relevant.


System Information

Time of this report: 12/21/2012, 11:36:29
       Machine name: Grandstand Video-PC
   Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120830-0333)
           Language: English (Regional Setting: English)
System Manufacturer: Custom Dsigns
       System Model: GSV-1
               BIOS: BIOS Date: 02/05/10 19:13:52 Ver: 08.00.10
          Processor: Intel® Core™ i5-2500K CPU @ 3.30GHz (4 CPUs), ~3.3GHz
             Memory: 8192MB RAM
Available OS Memory: 8168MB RAM
          Page File: 1809MB used, 14522MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: Using System DPI
 System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.01.7601.17514 64bit Unicode


DxDiag Notes

      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
        Sound Tab 2: No problems found.
          Input Tab: No problems found.



Display Devices

          Card name: NVIDIA GeForce GTX 560
       Manufacturer: NVIDIA
          Chip type: GeForce GTX 560
           DAC type: Integrated RAMDAC
         Device Key: Enum\PCI\VEN_10DE&DEV_1201&SUBSYS_35271458&REV_A1
     Display Memory: 4050 MB
   Dedicated Memory: 978 MB
      Shared Memory: 3072 MB
       Current Mode: 1920 x 1080 (32 bit) (60Hz)
       Monitor Name: HP 2311 Series Wide LCD Monitor
      Monitor Model: HP 2311
         Monitor Id: HWP2939
        Native Mode: 1920 x 1080§ (60.000Hz)
        Output Type: DVI
        Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 9.18.0013.0697 (English)
     Driver Version: 9.18.13.697
        DDI Version: 11
       Driver Model: WDDM 1.1
  Driver Attributes: Final Retail
   Driver Date/Size: 10/10/2012 21:23:48, 18252136 bytes
        WHQL Logo’d: Yes
    WHQL Date Stamp:
  Device Identifier: {D7B71E3E-5141-11CF-5175-2A151CC2C435}
          Vendor ID: 0x10DE
          Device ID: 0x1201
          SubSys ID: 0x35271458
        Revision ID: 0x00A1
 -----------
USB Devices

  • USB Root Hub
    | Vendor/Product ID: 0x8086, 0x1C2D
    | Matching Device ID: usb\root_hub20
    | Service: usbhub
    | Driver: usbhub.sys, 3/24/2011 21:29:26, 343040 bytes
    | Driver: usbd.sys, 3/24/2011 21:28:59, 7936 bytes
    |
    ±+ Generic USB Hub
    | | Vendor/Product ID: 0x8087, 0x0024
    | | Location: Port_#0001.Hub_#0001
    | | Matching Device ID: usb\class_09
    | | Service: usbhub
    | | Driver: usbhub.sys, 3/24/2011 21:29:26, 343040 bytes
    | |
    | ±+ USB Input Device
    | | | Vendor/Product ID: 0x046D, 0xC216
    | | | Location: Port_#0002.Hub_#0003
    | | | Matching Device ID: generic_hid_device
    | | | Service: HidUsb
    | | | OEMData: 03 00 08 10 0C 00 00 00
    | | | Driver: hidusb.sys, 11/20/2010 21:23:47, 30208 bytes
    | | | Driver: hidclass.sys, 11/20/2010 21:23:47, 76800 bytes
    | | | Driver: hidparse.sys, 7/13/2009 18:06:17, 32896 bytes
    | | |
    | | ±+ HID-compliant game controller
    | | | | Vendor/Product ID: 0x046D, 0xC216
    | | | | Matching Device ID: hid_device_system_game
    | | | | OEMData: 03 00 08 10 0C 00 00 00

Gameport Devices


PS/2 Devices

  • Microsoft USB Comfort Curve Keyboard 2000 (IntelliType Pro)
    | Vendor/Product ID: 0x045E, 0x00DD
    | Matching Device ID: hid\vid_045e&pid_00dd&mi_00
    | Service: kbdhid
    | Driver: kbdhid.sys, 11/20/2010 21:23:47, 33280 bytes
    | Driver: kbdclass.sys, 7/13/2009 19:48:04, 50768 bytes
    |
  • Terminal Server Keyboard Driver
    | Matching Device ID: root\rdp_kbd
    | Upper Filters: kbdclass
    | Service: TermDD
    | Driver: i8042prt.sys, 7/13/2009 17:19:57, 105472 bytes
    | Driver: kbdclass.sys, 7/13/2009 19:48:04, 50768 bytes
    |
  • HID-compliant mouse
    | Vendor/Product ID: 0x093A, 0x2510
    | Matching Device ID: hid_device_system_mouse
    | Service: mouhid
    | Driver: mouhid.sys, 7/13/2009 18:00:20, 31232 bytes
    | Driver: mouclass.sys, 7/13/2009 19:48:27, 49216 bytes
    |
  • Terminal Server Mouse Driver
    | Matching Device ID: root\rdp_mou
    | Upper Filters: mouclass
    | Service: TermDD
    | Driver: termdd.sys, 11/20/2010 21:23:47, 63360 bytes
    | Driver: sermouse.sys, 7/13/2009 18:00:20, 26624 bytes
    | Driver: mouclass.sys, 7/13/2009 19:48:27, 49216 bytes

Disk & DVD/CD-ROM Drives

      Drive: C:
 Free Space: 79.6 GB
Total Space: 476.8 GB
File System: NTFS
      Model: ST350041 3AS SCSI Disk Device

      Drive: I:
 Free Space: 1056.8 GB
Total Space: 1430.8 GB
File System: NTFS
      Model: WDC WD15 02FAEX-007BA0 SCSI Disk Device

      Drive: K:
 Free Space: 471.9 GB
Total Space: 1907.1 GB
File System: NTFS
      Model: WD My Book 1110 USB Device

      Drive: D:
      Model: HL-DT-ST BD-RE  WH12LS30 ATA Device
     Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), 11/20/2010 21:23:47, 147456 bytes

      Drive: J:
      Model: WD Virtual CD 1110 USB Device
     Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), 11/20/2010 21:23:47, 147456 bytes


System Devices

     Name: Intel® 6 Series/C200 Series Chipset Family PCI Express Root Port 8 - 1C1E
Device ID: PCI\VEN_8086&DEV_1C1E&SUBSYS_844D1043&REV_B5\3&11583659&0&E7
   Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 21:23:47, 184704 bytes

     Name: 2nd generation Intel® Core™ processor family PCI Express Controller - 0101
Device ID: PCI\VEN_8086&DEV_0101&SUBSYS_844D1043&REV_09\3&11583659&0&08
   Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 21:23:47, 184704 bytes

     Name: VIA 1394 OHCI Compliant Host Controller
Device ID: PCI\VEN_1106&DEV_3044&SUBSYS_81FE1043&REV_C0\5&D93DF5B&0&1000E6
   Driver: C:\Windows\system32\DRIVERS\1394ohci.sys, 6.01.7601.17514 (English), 11/20/2010 21:23:47, 229888 bytes

     Name: Intel® 82801 PCI Bridge - 244E
Device ID: PCI\VEN_8086&DEV_244E&SUBSYS_844D1043&REV_B5\3&11583659&0&E6
   Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 21:23:47, 184704 bytes

     Name: Intel® 6 Series/C200 Series Chipset Family PCI Express Root Port 5 - 1C18
Device ID: PCI\VEN_8086&DEV_1C18&SUBSYS_844D1043&REV_B5\3&11583659&0&E4
   Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 21:23:47, 184704 bytes

     Name: 2nd generation Intel® Core™ processor family DRAM Controller - 0100
Device ID: PCI\VEN_8086&DEV_0100&SUBSYS_844D1043&REV_09\3&11583659&0&00
   Driver: n/a

     Name: NVIDIA GeForce GTX 560
Device ID: PCI\VEN_10DE&DEV_1201&SUBSYS_35271458&REV_A1\4&80E7924&0&0008
   Driver: C:\Program Files\NVIDIA Corporation\Drs\dbInstaller.exe, 8.17.0013.0697 (English), 10/10/2012 21:22:24, 233320 bytes
   Driver: C:\Program Files\NVIDIA Corporation\Drs\nvdrsdb.bin, 10/10/2012 21:22:52, 1092288 bytes
   Driver: C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_neutral_519beea614b43401\NvCplSetupInt.exe, 1.00.0001.0000 (English), 10/10/2012 21:24:18, 72738440 bytes
   Driver: C:\Program Files (x86)\NVIDIA Corporation\coprocmanager\Nvd3d9wrap.dll, 8.17.0013.0697 (English), 10/10/2012 21:22:26, 286056 bytes
   Driver: C:\Program Files (x86)\NVIDIA Corporation\coprocmanager\detoured.dll, 2/29/2012 18:02:00, 4096 bytes
   Driver: C:\Program Files (x86)\NVIDIA Corporation\coprocmanager\nvdxgiwrap.dll, 8.17.0013.0697 (English), 10/10/2012 21:23:24, 221032 bytes
   Driver: C:\Program Files\NVIDIA Corporation\coprocmanager\Nvd3d9wrapx.dll, 8.17.0013.0697 (English), 10/10/2012 21:22:24, 317952 bytes
   Driver: C:\Program Files\NVIDIA Corporation\coprocmanager\detoured.dll, 2/29/2012 18:02:00, 4096 bytes
   Driver: C:\Program Files\NVIDIA Corporation\coprocmanager\nvdxgiwrapx.dll, 8.17.0013.0697 (English), 10/10/2012 21:22:24, 249344 bytes
   Driver: C:\Program Files\NVIDIA Corporation\license.txt, 10/10/2012 21:23:40, 21892 bytes
   Driver: C:\Program Files\NVIDIA Corporation\NVSMI\MCU.exe, 1.00.4647.21994 (English), 10/10/2012 21:22:56, 1561960 bytes
   Driver: C:\Program Files\NVIDIA Corporation\NVSMI\nvdebugdump.exe, 10/10/2012 21:23:26, 222056 bytes
   Driver: C:\Program Files\NVIDIA Corporation\NVSMI\nvidia-smi.1.pdf, 10/10/2012 21:22:54, 40454 bytes
   Driver: C:\Program Files\NVIDIA Corporation\NVSMI\nvidia-smi.exe, 8.17.0013.0697 (English), 10/10/2012 21:22:26, 239464 bytes
   Driver: C:\Program Files\NVIDIA Corporation\NVSMI\nvml.dll, 8.17.0013.0697 (English), 10/10/2012 21:22:24, 409960 bytes
   Driver: C:\Program Files\NVIDIA Corporation\OpenCL\OpenCL.dll, 1.00.0000.0000 (English), 10/10/2012 21:24:20, 52584 bytes
   Driver: C:\Program Files\NVIDIA Corporation\OpenCL\OpenCL64.dll, 1.00.0000.0000 (English), 10/10/2012 21:23:20, 60776 bytes
   Driver: C:\Windows\system32\DRIVERS\nvlddmkm.sys, 9.18.0013.0697 (English), 10/10/2012 21:22:18, 13443944 bytes
  EVR Power Information

Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
  Quality Flags: 2576
    Enabled:
    Force throttling
    Allow half deinterlace
    Allow scaling
    Decode Power Usage: 100
  Balanced Flags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 50
  PowerFlags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 0

If i were you i would scan the drive for errors withs something like WD DLG Diag for DOS

and if that came up with no errors i would then look in your event viewer…

search for nvidia storage driver messages (nvstor / nvstor64) and any “disk” related messages.

I had issues with a drive with bad sectors but it would also stutter and disapear too

and when it did there was messages about it in the even viewer.

Start by just looking at the root categories and quickly browse through categories

starting with Error then Warning etc… after that you can search for events by name

such as “disk” by using options in the right hand side panel.

For example i have 5 errors for disk right now under “system” (id 11) in the last hour.

But that is related to my PMP w/ rockbox firmware that is sketchy on windows (it’s DR1)

Here is an example error message…

“The driver detected a controller error on \Device\Harddisk1\DR1.”

A LOT of info gets logged into there so I’d be surprised if it didn’t tell you something.

No errors reported on the drive. I will contact the builder.