[GUIDE] How To Unbrick your 2TB/3TB/4TB My Cloud

Note that user Ouglee last post was Feb 16, 2017.

Are you trying to unbrick a first gen v4.x firmware single bay My Cloud model (P/N # ends with “-00”) or a second gen v2.x firmware single bay My Cloud model (P/N # ends with “-10”)? The directions for the second gen model are not the same as the directions for a first gen model.

If the directions above do not work, one can try using the unbrick directions from user Fox_Exe that some have used with success.

User Fox_exe repositories:
Main Repository: https://fox-exe.ru/WDMyCloud/
First Gen: https://fox-exe.ru/WDMyCloud/WDMyCloud-Gen1/
Second Gen: https://fox-exe.ru/WDMyCloud/WDMyCloud-Gen2/

First gen directions:
English: https://fox-exe.ru/WDMyCloud/WDMyCloud-Gen1/Replace%20HDD%20-%20English.txt
Russian: https://fox-exe.ru/WDMyCloud/WDMyCloud-Gen1/Replace%20HDD.txt
File(s) used in first gen:
original_v03.04.01-230.tar.gz: https://fox-exe.ru/WDMyCloud/WDMyCloud-Gen1/Backups/original_v03.04.01-230.tar.gz
original_v04.01.02-417.tar.gz: https://fox-exe.ru/WDMyCloud/WDMyCloud-Gen1/Backups/original_v04.01.02-417.tar.gz
Latest first gen firmware: http://support.wdc.com/downloads.aspx?g=904

Second gen directions:
English: https://fox-exe.ru/WDMyCloud/WDMyCloud-Gen2/_Unbricking_en.txt
Russian: https://fox-exe.ru/WDMyCloud/WDMyCloud-Gen2/_Unbricking_ru.txt
usbrecovery.tar.gz: https://fox-exe.ru/WDMyCloud/WDMyCloud-Gen2/usbrecovery.tar.gz
Alternate method files:
uImage-wdrecovery: https://fox-exe.ru/WDMyCloud/WDMyCloud-Gen2/Developing/uImage-wdrecovery
uRamdisk-wdrecovery: https://fox-exe.ru/WDMyCloud/WDMyCloud-Gen2/Developing/uRamdisk-wdrecovery
Latest second gen firmware: http://support.wdc.com/downloads.aspx?g=904

Notes on running unbrick directions on a first gen single bay My Cloud: After successful unbrick one can update the My Cloud to the latest v4.x firmware. When running the first gen unbrick directions from User Fox_exe one may get one or two errors, which one can try bypassing on a first gen. The unbrick process typically completes despite these errors. Places where one may get errors or warning when unbricking a first gen:

  • Step 8. The command ‘mdadm -A /dev/md0 /dev/sdb1 /dev/sdb2’ sometimes throws an error. One can typically just ignore the error and continue to the next entry command in step 8.
  • Step 12. When using the original_v04.01.02-417.tar.gz file, one may get a out of space error when running the command ‘dd if=kernel.img of=/dev/sdb5’. One can try ignoring this error and proceed to the next entry command in step 12. When using the original_v03.04.01-230.tar.gz extracted files one typically won’t get the out of space error message on sdb5.
  • When booting the My Cloud for the first time after unbricking the hard drive one may eventually get a red front LED after the bootup completes. One should attempt to access the My Cloud Dashboard. If one can access the Dashboard, go to Settings > Utilities > System Factory Restore > System Only restore and run the system only restore. This typically fixes the 0K capacity and the failed mount issue that typically happens with this unbrick procedure.