I just bought a Western Digital Essential II 500 GB new from the shop.
I have Windows Vista Ultimate 64 bit.
When i got it i unpacked it and connected it. I executed on “My Passport (F:)” drive the following file: WD SmartWare.exe. I did this with admin rights.
I came to the main menu and choose:“Install WD SmartWare”
I accepted the EULA
It started installing but during the install it gave me the following error tekst:
“Can’t find the file C:\Program Files (X86)\Western Digital\ WD Smartware\Front Parlor\WDSmartWare.exe”
Error Message came up and ended the installation.
I went searching and came to this link:
I followed the instruction there.
I made sure my windows was up to date.
I made sure i had the most recent version of Adobe Flash.
I made sure my AVG Virusscanner was diabled.
I downloaded the file:" EssentialElite_FirmwareUpdater_v2.003(18.104.22.168).zip"
unpacked it and ran the .exe file.
The external drive was connected. I made sure my other external drive (Toshiba) was disconnected.
It was searching for the WD drive and gave me the message that it couldn’t find it. I tried it a few times. It couldn’t find it.
In Windows explorer i could see it and acces it.
I tried the step two on that page and downloaded the file:“WDSmartWare_SoftwareUpdater_for_Windows_1_3_0_16a.zip”
I unpacked that file and ran the .exe file.
It said it updated the WD software.
Still no WD software to be found. I tried all these steps with rebooting after every step. Connecting and disconnecting the drive. Nothing is working.
I have this drive now for four hours and allready ready to pack it up and send it back. I hope you can give me advise on how to solve this. If not…then my first try with Western Digital will also be my last.