Google Photo Sync albums

I have a My Cloud Duo. I can sync “root-level” pictures and albums with MyCloud, but not the album contents. Can this be fixed?

https://support.wdc.com/knowledgebase/answer.aspx?ID=19616

Thanks, but I need more clarity: The only what to sync all Google Photo contents is to have NO albums in google photos, correct?

The “Preservation” of Albums is not supported, but the content will sync down.

My content does not sync down. Is there something I need to do for this? Thanks in advance. Sync from Google Photos is enabled (and has been)

@SBrown Please also see Limits to sync with Google Photos

Thanks!