No luck from support (2 pleas for assistance ignored) so 24 hours later and a head boggling with forums and on-line manuals, I thought I’d try here. After 3 years of faithful service my PP ext device croaked when it fell 3 feet onto the carpet. Only mentioning to explain that this is my second device so I’m not a novice although it may seem like it when you read on. So:
I plugged it in, Mac recognises the passport drive but no on-screen instructions pop up to help me get started. No manual in the box of course.
I formatted it for Mac.
Tried using my original WD SmartWare - didnt seem to like it. Nowhere does it tell me which software is the correct version or where to find it - I cannot find my model number on the list of Passports under ‘knowledge base’.
Deleted the old version and loaded a newer version. Version 1.3.4.1. Can only find a manual for 1.6 and 2.0 however. Read on-line that the ‘Back-up’ and ‘Retrieve’ functions don’t appear until the first back-up is complete.
Not only are they not functioning but WD Smartware doesn’t recognise my Passport. (My laptop’s icon appears but not the PP). Can anyone explain what I’ve done wrong here please?
Passport is busy backing up my files - but it won’t let me view them - apparently I have to nominate a programme to open them with. What would that be please? There are no file duplicates as was the case with my previous passport. Just a blank page saying ‘in progress’ and the file kind is ‘package’ whatever that is. This has been going for over an hour. 3.0? Apaprently not if your USB port is 2.0. (Nowhere did it state that either).
Can’t actually believe it could be this complicated to get this thing started. What am I missing please?
