Getting privilege errors installing latest update

I had run into this problem before, but generally “run as administrator” on Win7 x64 fixed the privilege error. Not this time. Any ideas? Now I am apparently unable to use my external drive (My Passport Ultra). This latest incident was trying to upgrade to WD SmartWare Windows Release (June 17, 2015). Yes, I have rebooted my machine, and attempted to reinstall the software from scratch, and to run the executable in administrator mode. No luck. Help! - ferg


Welcome to the WD Community.

How is the drive showing under disk management?

See the following link for instructions on how to check the disk management.

How to access Disk Management in Windows XP, Vista, 7 or 8 to manage hard drives