Getting errors when trying to access my passport

[sharvey]

Hi, I keep getting “WDSmartWare.exe-Application error” when trying to access my passport and after cancelling the error i get “WDSmartWare.exe-No Degugger found”  can anyone shed some light on this as i want to reinstall all my backed up data on to my pc. I have the 500G drive.

Thanks

[Lawrence]

Most likely when you are getting those smartware errors the best thing to do is to Unistall then reinstall smartware with out the WD external drive connected. Let me know how that works out.

[sharvey]

hi Lawrence, i tried reinstalling smartware without being connected and still get the same errors. anyone else have any other suggestions or ideas.

Thanks