I just have a general questionabout EX2’s support - hopefully someone from WD will shed light on this.
I know the EX2 comes with basic installation and troubleshooting support for the first 30 days after purchase. But I am wondering would EX2 customers have to buy extended support should problems arise with the product and we need troubleshooting - say a new firmware gets released and some feature that used to work breaks. Will the only way WD tech support troubleshoot that issue (or perhaps escalate to a level 2 tech) only if the customer purchased the extended support mentioned here → http://support.wd.com/contact/plans.asp?lang=en . I know the EX2 comes with a 2-year warranty - but to troubleshoot before WD determines that the product needs warranty replacement, does one customer have to have extended support.
Not that I need support now - but I’d like to know this beforehand because on the linked page above it says extended support must be purchased within the 30-day free support period and my window for that is closing soon.