First off I have an WD EX4 with Qty:4 3TB WD RED Drives. I’m an IT consulant that recommends what clients should purchase. I feel I made my personal wrong decision and maybe should have went with Synology afterall.
Look and feel of the new user interface
I enjoy the White setup looks nice and clean
Dashboard and drive functionality
Dashboard - I don’t need the Storage size information every time I log in, that should be in the Storage Tab named Usage. Currently this takes 5 minutes for my GUI to come up to even be able to use it.
Drive/System functionality - I believe the CPU is tweaked more towards accessing the device and cloud not the GUI Dashboard as it’s painful, and I was expecting OS3 to resolve my issues of performance and hasn’t and only has gotten worse.
Remote Access-WD MyCloud App Iphone Backup Photos-Doesn’t work well; when I view Activity it takes forever to send anything. My Iphone is 5S and 9.0.2 firmware with plenty of open space.
I returned my unit RMA and got a new same version one EX4 and I’m disappointed that the firmware 1.05.30 is most responsive comparing to this recent OS3. I chose this EX4 based on my expierence with WD Hard drives throughout my life and the support received for hard drives is AMAZING!!! WD needs to honestly up their game and put more money to this “MyCloud” niche as it’s very important. Sad to say I can’t even provide extra $$$ to get the new version of EX4 that has a better processor and more than 512MB ram, reason why they came out with those because they most likely have MANY customers out there that B*tched about these models on performance(EX2, EX4).
WD please contact me I need a resolution on my device; please take accountability and fix these issues.
In short, WD no longer support Mobile device remote access, instead you have to use a web broswer and login to their website to access files. This sadly doesn’t give the function that WD2Go did.
Quote an email this morning:
“Thank you for contacting Western Digital Customer Service and Support. My name is [[DELETED]]. Your case has been assigned to me regarding the problems of connecting your windows phone to our WD My cloud drive. We would like to apologize for the inconvenience this has caused.
Currently there is no option with our apps to access the drive remotely on our OS3 platform. The only way to access your unit remotely is with an internet browser by login on to [mycloud.com] If this workaround is not a workable solution to the remote access we would like to offer you a refund of the purchase price of your unit once this is received at our collection center.”
I’ve emboldened the particular statement that I still find shocking.
Do you have a link for Amazon? I still see units offered. Where did you get that info?
If you search “wd mycloud” Amazon finds it. I was also refering to the 2GB version btw…
I looked just now and see that the big red box of message has been removed now. I’m guessing they’re (Amazon) happy to continue selling it. No further information unfortunately.
Please peeps, pop into the ideas thread (linked above in previous message) and smash the Kudos button to get the Windows (and all mobile platform) apps reinstated! I still cannot believe that a company as reputable as WD will leave users hanging in this way.
From anywhere in the world, you are always connected to your My Cloud Business Series NAS with the My Cloud mobile and desktop apps. The mobile app allows you to securely access your business data using smartphones and tablets, and easily share files with co-workers, partners and clients. With the desktop app for PC and Mac computers, you can easily drag and drop files, manage your content and share links to specific files or folders via email.
If that is what they sold then that is what they have to provide even if is takes a new software update ASAP
I notice the distinct lack of detail in which smartphones and tablets can be used to do remote access: no details of which operating systems are supported.
I hadn’t upgraded the firmware for about 4-5 months, mostly since everything was running fairly smooth. I saw that I had missed a couple releases and decided to upgrade to 4.04.00-308. WHAT A MISTAKE. GUI is pretty much non-responsive or non-existent. A reboot usually brings it back but it usually never refreshes completely. My media library appears mostly unavailable over DLNA. If I log in with SSH and the load average is usually in the 20-30’s. I would love to just downgrade the firmware but with no GUI to speak of anymore, I am at a loss. HELP!
My media library appears mostly unavailable over DLNA
Have you checked in the Twonky UI to see what shares it’s now looking at for media? Firmware upgrades (and most other restarts) trash the Twonky settings. You can address this to some extent:
After reading all the posts here about the new and highly awaited OS, i came to the conclusion that if i value my NAS sleep and power on at desired schedule capabilities, i shouldn’t upgrade.
So far since finally relenting and upgrading the NAS, I now have no ability to access the dashboard via the software or IP.
I can ping it and still access the files via mapped drives, but cannot control or configure the NAS at all and so far my thread asking for a solution on this has gone ignored by WD support. Really poor.
I’ve tried clearing the Twonky database and rebuilding. It’s just terrible and usually ends up with error messages.
This is the latest load value before even the ssh session went non-responsive. I plan to disable twonky, followed by the Media sharing on each Share and see if I can try to re-enable each one.
For some reason, now, MyCloud.com does not like working with Firefox, but is working with Chrome. Don’t think I’ll be using the MyCloud.com web-site NAS portal. It’s because the only protection one user-name and one password and if my accdient these details get harvested then all NAS’s connected to a MyClloud.com account get compromised.
I have suggested at least that two factor authentication is used, but I think the suggestion is being ignored.
So, use the MyCloud.com remote access portal with caution. A lot of caution.
It’s mad. For example, DropBox introduced 2-factor authentication quite some time ago as well as Google and Microsoft.
So, within the MyCloud NAS’s there should ba a built in facility to allow the use of 2-factor authentication on the MyCloud,com web portal and also all the apps.
Until that is done it’ll take me some convinving that WD does really take security on ther NAS’s seriouslty.
2/ If you enter the passowrd incorrectly, and then type a new password, it needs to clear the old error. You have no idea where you are, if the password is still wrong, if it’s an old message.
The Android app and new firmware are really badly broken. Not sure which has been at fault, but it’s never worked since upgrading, coming up with network errors. Had several app updates, not of them have fixed it yet.
Other than that, all working as expected. I have not seen any new features however, it’s just a lick of paint, plenty of existing bugs still present (the login bugs), and some new ones (the broken apps)./
