First off I have an WD EX4 with Qty:4 3TB WD RED Drives. I’m an IT consulant that recommends what clients should purchase. I feel I made my personal wrong decision and maybe should have went with Synology afterall.
- Look and feel of the new user interface
I enjoy the White setup looks nice and clean
- Dashboard and drive functionality
Dashboard - I don’t need the Storage size information every time I log in, that should be in the Storage Tab named Usage. Currently this takes 5 minutes for my GUI to come up to even be able to use it.
Drive/System functionality - I believe the CPU is tweaked more towards accessing the device and cloud not the GUI Dashboard as it’s painful, and I was expecting OS3 to resolve my issues of performance and hasn’t and only has gotten worse.
Remote Access-WD MyCloud App Iphone Backup Photos-Doesn’t work well; when I view Activity it takes forever to send anything. My Iphone is 5S and 9.0.2 firmware with plenty of open space.
I returned my unit RMA and got a new same version one EX4 and I’m disappointed that the firmware 1.05.30 is most responsive comparing to this recent OS3. I chose this EX4 based on my expierence with WD Hard drives throughout my life and the support received for hard drives is AMAZING!!! WD needs to honestly up their game and put more money to this “MyCloud” niche as it’s very important. Sad to say I can’t even provide extra $$$ to get the new version of EX4 that has a better processor and more than 512MB ram, reason why they came out with those because they most likely have MANY customers out there that B*tched about these models on performance(EX2, EX4).
WD please contact me I need a resolution on my device; please take accountability and fix these issues.