G Speed Studio XL shuts down shortly after booting up

My G Speed Studio XL 32tb shuts down shortly after booting up. At first I thought it was the computer but after rebooting the pc a few times and eventually disconnecting the drive I noticed that the problem was the Studio XL itself. No strange lights or beeps show up, everything seems to be normal.

This is what happens when I boot it up:
10 seconds = Beep Beep (booting sound)
23 seconds = Blue lights of all drives are on
33-35 seconds = Shutting down

Does anyone know what the cause of this problem is and how to fix it?

That is usually what happens if you don’t have a Thunderbolt cable connected firmly at both ends. Make sure it’s securely attached to the back of the drive and to the back of the computer.

If you’ve done that, then trying another cable would be the next step. Beyond that it could be hardware failure and you would need to get a replacement under warranty.

You can generate an RMA on our site here: RMA

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