Situation is that I’ve used a Promise raid unit for about 2 years. Recently purchased a 96 TB G-Speed Shuttle XL 3. Because I also have the Promise unit, I’ve realized that the utility software is by the same source. About a month ago Promise put out an update for their Utility. Note I’m using a Mac. This update fixed a persistent bug that would crash the Utility if one tried to save a service report. So saving one was impossible. The very similar current G-Speed Utility still causes this same crash. It needs the update too!
Sorry about the cross post with this.