G-Speed Shuttle Firmware Update?

The Utitlty software does not get a connection to the update server. The last firmware I have not installed.
How can I get the Firmware?
In the SUpport section i am not able to get a FW over the WD/G-Speed Internet site.
Can somebody help please.
How can I update the device or how can I get the latest FW?

Hi @Homer1 ,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:

Dear Keerti_01,

thank you very much for you Message and your care.
Yes I have opened a support case.

Reference #: | 221001-000242 |

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yours sincerelly


Thanks a lot for sharing updates here. I’m so much glad to know more about it. Carry on!