I was wondering if anyone knows what might be going wrong. I recently purchased a G RAID with Thunderbold 2 (8TB). I have Windows 10 and went through the stated process to format the drive so I can see it on windows. I wanted to changes the RAID from 0 to 1 and read I would need to install the G-RAID with Thunderbolt Configurator to do this. I downloaded the GRC_Installer_1.0.0.zip and installed it.
This is the bit where I get stuck… I doubleclick the G-RAID with Thunderbolt Configurator and nothing happens.
I don’t get a screen come up as it says it should and so cannot do anything… any ideas?
Once configured - FINALLY - this array of 2 HHDs does indeed work on Windows 10 fine. But installing and setting up the RAID requires proprietary software, which includes a 3rd party utility to format to NTFS, AFTER the RAID is setup by yet another utility program.
Win10 Disk Manager failed to see the disks at all; once installed it cannot format the 2 individual 4 Tb HHDs - only “seeing” a single 4Tb Volume.
You need to install the following Utilities - run in sequence:
GTC_Installer_1.1.1
GRAIDStudioInstaller_1.0.0.53 [configs RAID]
GTechnologyFormatWizard_Installer_1.1.27
the links the search engine turned up on the manufacturer’s website circa 2017 are all broken (including Helpline Community ! What a farce); so it’s trial and error and too much wasted time finding Utilities that G-Technology has hidden away from its customers.
Having paid the substantial purchase price, the smallest courtesy from the manufacturer would be to make the essential information accessible.
