G/Raid with Thunderbolt 3 16tb


#1

Bought a 16tb G/Raid thunderbolt 3 16tb external drive 09/2018. Complete failure yesterday. Will not turn on. Have plugged it into several outlets and it does not turn on. How do I find out if it is the power cord or the unit itself. I have multiple backup drives running so there is no problem there, but I want to know how to resolve this issue. Thanks for any help.
Bill


#2

Verify and make sure you are using the 19V 4.74A power adapter for that device. If you are indeed using that adapter and it won’t power on at all then it would likely be failure in the enclosure.

You can go through our warranty process online to get a replacement. RMA Creation