Frustration!

Community Archives WD TV HD
1

I purchased a WD HD Media Player several months ago to combine with a ‘My Passport’ (model WD800U017)

After weeks of frustration trying to convert WMV files to AVI (only achieved after a recent update to the Arcsoft  Media Converter software) I am still only able to see JPEG photos on the TV. I copied one of the converted AVI files on to a USB stick and the media player plays it no problem (albeit the quality of the playback is not as good as on the PC??) so more head scratching. However - this evening I found a list of the compatible devices, and this particular My Passport is not listed…can that be true?? If so it is revert to plan B - a 16GB USB stick and just use the My Passport for back up!!

Any help would be greatly appreciated

Thanks

2

Why would you use arcsoft? Use alltoavi or handbrake to convert the videos to a supported codec.

From what i’ve seen the compatibility list only shows what they know 100% will work (I guess this is what they used to test the unit with).

I have plenty of drives that work with the WD TV with no issues that are not on the list.