Frustrated: Cannot Access Hub over the network

Community Archives WD TV Live Hub Network
1

I’ve read through every thread on this forum and tried everything in an effort to resolve my issue.  So far as I can tell, the issue resides with a single PC, I’ll name PC A, on the network which is a Windows 7 x64 equipped laptop.  There is another PC, PC-B, that is also on the network which is a 32-bit machine that I have no problems with whatsoever in connecting to the hub.  The computer recognized the hub, installed the driver, and was immediately and easily able to map the drive and begin streaming and exchanging files over the network.

PC-A on the other hand cannot.  I have put these PCs side by side to compare the network settings, and all appear to match.  No combination of rebooting the device, unplugging, rebooting the PC, etc. has generated any results.  The hub is running the latest firmware.

The hub does display as a “Computer” as such:

PC-B for reference:

I have reviewed, and re-reviewed the network troubleshooting thread with the following results:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Mario>net view
Server Name Remark

-------------------------------------------------------------------------------
\\BRW00265E891421
\\MARIO-PC
\\WDTVLIVEHUB WDTV LIVE
The command completed successfully.


C:\Users\Mario>nbtstat -a mario-pc

Local Area Connection:
Node IpAddress: [0.0.0.0] Scope Id: []

    Host not found.

Wireless Network Connection:
Node IpAddress: [192.168.2.2] Scope Id: []

           NetBIOS Remote Machine Name Table

       Name Type Status
    ---------------------------------------------
    MARIO-PC <00> UNIQUE Registered
    WORKGROUP <00> GROUP Registered
    MARIO-PC <20> UNIQUE Registered
    WORKGROUP <1E> GROUP Registered
    WORKGROUP <1D> UNIQUE Registered
    .. __MSBROWSE__.<01> GROUP Registered

    MAC Address = 00-21-5D-3A-C3-CC


Wireless Network Connection 2:
Node IpAddress: [0.0.0.0] Scope Id: []

    Host not found.

C:\Users\Mario>nbtstat -a wdtvlivehub

Local Area Connection:
Node IpAddress: [0.0.0.0] Scope Id: []

    Host not found.

Wireless Network Connection:
Node IpAddress: [192.168.2.2] Scope Id: []

    Host not found.

Wireless Network Connection 2:
Node IpAddress: [0.0.0.0] Scope Id: []

    Host not found.

 On one occasion the nbtstat recognized the hub.  This occurred about 5 minutes ago, but has not happened before or since.

Could it be something with the master browser?  What if I clean install Win7?

I’m pretty clueless at this point.  Mainly because one works and one doesn’t and I don’t understand what is different between them.

Any direction will be greatly appreciated.

2

Ok, here’s a test.

Go find the file called LMHOSTS in the 

\windows\system32\drivers\etc

folder.

If it doesn’t exist, create it with Notepad.

put the following contents in it:

x.x.x.x     wdtvlivehub

Of course, change x.x.x.x to be the ip address of the Hub.

Save the file.

Also, make sure LMHOST LOOKUP is enabled in your TCP/IP v4 settings:

Control Panel → Network and Internet → Network Connections 

Right click your wireless adapter, and select “Internet Protocol version 4” then click Properties.

Click the ADVANCED button in the lower right.

Select the WINS tab.

Make sure the CHECKMARK is checked next to “Enable LM Host Lookup”

Also make sure the NETBIOS setting is set to DEFAULT.

Click OK until you’re out of all the windows.

Reboot your PC.

See if it works.

If it DOES, then you’ve found the problem:   NetBios NAME resolution is not working.

Go DELETE the LMHOSTS file you just made.  Reboot your PC again.

If it does NOT work, then the problem is definately with NetBIOS name resolution failure.

If it STILL works, I’m guessing you changed the NetBIOS Setting from “Off” to Default above?

You can leave the LMHOSTS file there, but my recommendation is that you delete it, and then troubleshoot the netbios name service issue.

 If it does NOT work, then I would guess you have a firewall that’s blocking it.

3

After creating the lmhosts file with the hub’s IP as you instructed, as well as checked on the NET BIOS settings which have already been selected per the settings you listed, still no luck.

I have uninstalled MS Security Essentials and disabled windows firewall.  I retried nbtstat which produced the following result, however ping the IP times out:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Mario>net view
Server Name Remark

-------------------------------------------------------------------------------
\\BREE-PC
\\MARIO-PC
\\WDTVLIVEHUB WDTV LIVE
The command completed successfully.

C:\Users\Mario>nbtstat -a wdtvlivehub

Local Area Connection:
Node IpAddress: [0.0.0.0] Scope Id: []

    Host not found.

Wireless Network Connection:
Node IpAddress: [192.168.2.2] Scope Id: []

           NetBIOS Remote Machine Name Table

       Name Type Status
    ---------------------------------------------
    WDTVLIVEHUB <00> UNIQUE Registered
    WDTVLIVEHUB <03> UNIQUE Registered
    WDTVLIVEHUB <20> UNIQUE Registered
    WORKGROUP <1E> GROUP Registered
    WORKGROUP <00> GROUP Registered

    MAC Address = 00-00-00-00-00-00


Wireless Network Connection 2:
Node IpAddress: [0.0.0.0] Scope Id: []

    Host not found.

C:\Users\Mario>
4

I just retried nbtstat and it no longer recognizes the hub as I just posted.

5

Well, if PINGs are not working, then that’s indiicitive of a network problem beyond the Hub.