I am seeing you post in several threads offering your help, thanks for your participation. Since the latest update I have been freezing like crazy, I didn’t find anything in these boards about it so I turned to WD support and was told that the tv/other electronics might be interferring with my remote’s IR signal…
Here is my response to them via email…
'As I thought it was the remote that was not sending a signal I trouble shot the snot out of this thing. Removing all electrical devices from anywhere near the area, including shutting down my Wifi (oh the horror), moving the box far far away from the tv, New batteries, pressing and holding buttons, resetting the box, power cycling the box, pushing the ‘reset’ button which cleared all of my settings, and doing all of the above while standing on my head…to no avail.
I am now convinced that it is the box not the remote that is not functioning properly. Despite it not responding to any controls given by the remote the box itself will not respond to me trying to manually push the power button when it is apparently frozen. If we let it sit in it’s frozen state for anywhere from 15 to 30 minutes we can then do some commands (anywhere from 2 to 15 pushes on the remote that it will respond to and then be frozen up again for another 15 to 30 minutes.’
It was only sent to them minutes ago and thier first response was fairly timely, so I will let it sit with them for now for a possible answer, but alas, I think I need to downgrade my firmware and give that a go. We L O V E this little box, just need it to be funcioning properly again before my four year old declares a civil war on us parents becuase she can’t see her Blue’s Clues in the morning.
I will try and get back here to update either what WD support says, or what the downgrading does for me.
Thank you kindly.