WD Community

Freezing when loading folder

Hi, just wondering if anyone has a solution to my freezing problem. This problem only occurs when I update the firmware to anything above 1.101.16. With this firmware when I open my main movies folder with 700+ movies in it it seems to load the covers as I move to each new page. But with any firmware later than the above it seems to try and load them all as soon as I open the folder, and with so many movies this can take in excess of 10 minutes, yesterday I clocked it at 22mins, during which I am unable to do anything. If it’s any help my folders are structured where I have about 10 main, movies, tv, sport and so on. Inside these folders are the movies and their covers. I also have multiple wd players and hard drives, all wd 2tb , all experiencing the same problem. If anyone has any suggestions I would greatly appreciate it, maybe rearranging folders in a different way ? Thanks Leigh

Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.