Freezing when external hard drive is connected

WD Legacy Products WD TV Live Streaming
1

Just bought a new wd tv live and it worked well through the first video .

Tried another video and it said usb device was disconnected.

Tried resetting the device and will not connect to hard drive just freezes

When hard drive is off I can navigate through all menus.

Any help would be greatly appreciated

2

Is it an USB3 drive? If so, “repair” it when connected to the PC and plug it into the front USB port. Does it work now?

3

Yes it is a usb3 hd.

When you say repair it when hooked to the pc not sure how?

I have tried both ports on the media player and same at both. 

4

In Windows Explorer do a right-click on the drive letter and select properties > tools. Usually there’s no need to reset the WDTV, simply powercycle it, if in fact you are experiencing this bug.