Freezes at WD TV Live Hub splash screen after Firmware Version 3.03.13 for WD TV Live Hub

I just bought and installed my WD TV Live Hub.  Upon first bootup, there was a firmware update available to 2.x and I applied it with no issues.  After it updated and rebooted, I got another notice of new firmware, now for 3.03.13, and it downloaded correctly then rebooted.  Now it gets to the WD TV Live Hub splash screen and will go no further.  I have already tried rebooting, both with the power button and unplugging.  I have already tried the reset button on the bottom.  Nothing seems to work.

Help please!


If doing a power cycle doesn’t help, you might need to contact tech support to replace it.

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