Forgot RAID 0 encryption password

My Cloud OS 3 Personal & Network Attached Storage My Cloud EX2
1

Hi,

I seem to have setup volume encryption on my RAID 0 configuration and I can’t remember the password. I tried downloading the decryption file but even that requires me to enter a password which I can’t seem to remember.

Any ideas on how to recover the decryption key or reset it?

2

You are suppose to download a copy of the encryption key as a backup in case you cannot remember the password or don’t want to enter it. Sounds like you are SOL at this point. You might want to just start over.

Here is the guide you should follow going forward… :slight_smile:

https://support-en.wd.com/app/answers/detail/a_id/6865