Folders dragged but cant open files

I have installed Mycloud successfully and dragged document folders across - which all show on the screen but I am unable to open anything - can see the file across top of page but not possible to open it.

Hi rosiedee,

Do you get any error message while opening the files?

Hi Alex Thanks for your reply. I don’t get an error message. All folders appear but when I go into them to select anything there is just a message in the centre of the large blank part ‘drag and drop files here’ which is no help at all.

Hi rosiedee,

Maybe you should try contacting WD’s Technical Support about this.

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The link below will allow you to call support.