Folder in Browser not shown up

[Bennor]

@markus.geissmann

By Webaccess with the pc (win10) subfolders (if more than 30) are not displayed. i am using Edge or Chrome. If I do the access by mobile android all folders are shown. Whta can causes this?

Its a well complained about issue when using the MyCloud.com web portal with Chrome and Edge. One workaround is to try another web browser like FireFox. Another workaround is to do what is suggested in this post, change the browser zoom level to 80%:

Not seeing all my files and folders in MyCloud

Unfortunately I have the same problem on chrome and firefox. But I found a little “trick” how to let the browser load all folders. In general I think the programming of the website is the issue because it doesnt load all folders, it should load after scrolling to the bottom. WORKAROUND SOLUTION: I found out if you zoom out to 80% in your browser (tested with chrome and firefox). the folders start to load (also when you scroll to the bottom). Tested it with over 150 folders. With 90% Zoom it d…

In some rare cases one may need to instruct the My Cloud unit to rebuilt it’s content database. Access the My Cloud Dashboard > Settings > General > Cloud Access. Click on Configure, then select Rebuild next to Content Database.