Folder gone missing, can't open wd sync

Hi - badly need help!

I am missing a folder which contains all my documents - it’s pretty much my folder as a user. I don’t know how it happened, it just was GONE! I looked for solutions in the community and one is to use WD Sync. I have it installed in my Mac as per my Applications list but it won’t launch.

I have done several reboots of both my Mac and my 3TB WD MyCloud but no luck!

Mac version: OS Sierra 10.12.3
WD MyCloud version: 1.0.7.13

Would really appreciate all help! Thank you!

Is that the software version of the WD software installed on your Mac? If so what WD software, WD Sync? Or is that the firmware version for your My Cloud?

The single bay/single drive My Cloud do not have a firmware version 1.x.

Are you accessing your My Cloud locally or remotely? If locally have you used Mac Finder to access the My Cloud Shares to search for the files you think are missing?

Is that the software version of the WD software installed on your Mac? If so what WD software, WD Sync? Or is that the firmware version for your My Cloud?
----Software version of the WD My Cloud App on my Mac. Not sure where I can find the firmware. The WD Sync version is 2.0.1.72.

Are you accessing your My Cloud locally or remotely? If locally have you used Mac Finder to access the My Cloud Shares to search for the files you think are missing?
----I’m accessing it locally. I don’t see it on Mac Finder. I also used DaisyDisk if you’re familiar with it and no, not there either. My user folder is listed but the subfolders are ALL GONE! :tired_face:


Can you access the My Cloud Dashboard?

Generally for local network access one would use Mac Finder (or if using Windows, Windows File Explorer). It helps to “map” the My Cloud to the local computer for easier access.

http://support.wdc.com/knowledgebase/answer.aspx?ID=2686

http://support.wdc.com/knowledgebase/answer.aspx?ID=2676

If the Mac Finder cannot find the My Cloud on the local network chances are programs like DaisyDisk won’t be able to either. You need to figure out why Finder isn’t accessing the My Cloud by either its network name or its IP address. This may include ensuring all devices on the local network are using the same “workgroup” name, all devices are in the same IP address pool assigned by the local network router, the Mac is connected via Ethernet wire to the same router as the My Cloud.

If you haven’t done so already you may want to review the My Cloud User Manual (http://support.wdc.com/product.aspx?ID=904) which explains how to access the My Cloud and use/configure the various features of the My Cloud.