From the large number of disparate problems cited in the Live Hub Issue Reporting section it would seem that, whilst the product is superb when it works, the darn thing has a lot of unresolved issues !
Perusing the FAQ section, there are even subjects ‘under investigation’ from last year still not reported as fixed.
The majority of reported troubles seem, not surprisingly, to centre around the video section and I suspect many of these have to do with difficulties surrounding VOB/VTS files and also MKV. I say ‘not surprisingly’ because it seems to me likely that is the principle reason for purchasing : watching TV episodes and movies without having to create DVD discs; and being able to store the files in a ‘library’ for easy access.
Most of my own troubles have to do with audio, rather than video files. I was delighted to discover, after purchase, that I could put lossless compressed files (flac, eg) and obtain really first rate sound. Alas, not without some frustrations : first track in a flac album frequently skips to track 2. I convert it to AIFF and it works fine ! MP3 files sometimes
exhibit similar (and other) paranoias ! Also the seemingly common effect of files disappearing (video files too) and then re-appearing after a power cycling.
It would seem that persistance pays off. By not giving up and trying everything - even things you know won’t make a difference (!) - I have eventually got what I wanted (well, so far!)
A common answer seems to be “switch off and power cycle” - my point is yes OK but I shouldn’t have to do that !! More than one user has reported ‘no sound’ after updating to latest firmware - worrying - will it happen to me ? There seem to be a horde of issues around networking, and as many around disappearing files.
OK, so I realise that sometimes it’s “pilot error” - and we all make mistakes - I wouldn’t mind betting the most common being not reading the blasted manual ! But really the number of troubles do indicate a fundamental flaw in the firmware’s ability to handle what it should handle. Responses to instructions via the remote control device (a good example of what a remote should be, by the way!) are slow and jerky. Things that work on most occasions don’t work on others. Album artwork is poorly presented. Some files are ‘not playable’, when one knows perfectly well that they are not corrupted and are in an acceptable format.
It is true that the software has a very complex job. It has to handle a large variety of inputs and processes arising therefrom. It has also to cope with the user doing something wrong. But fundamentally this is not rocket science.
It seems that the software industry as a whole is unique : it sells/licences a product and then uses you as a kind of unpaid beta tester to get things right !
Or not …