First of all you need to unplug it from the wall and disconnect the network cable. The audio video cable can be reconnected to a replacement media streamer. No longer will you loose files or need to test your media files for playback issues. Network transfer speed will increase and you will no longer experience audio or video dropouts. No need to wait for newer degrading firmware. Experience positive upgrades with a new media streamer! Try a new one today!
I tried this with a Pivos Aios HD Media Streamer and am happy to report I now have 2. My WD Live Hub is being retired since only beta firmware is available. Hopefully someday or year the hub will be properly updated.
Best of luck with future update. I wish you beta testers all the best.