First sign in hanging

My Cloud OS 3 Personal & Network Attached Storage My Cloud Pro Series
1

Hi

Just setting up the PR4100 for the first time and the screen said “signing in…” for 10 minutes. Closed the browser, opened a new one and tried again but its still hanging up.

Thanks

2

http://support.wdc.com/KnowledgeBase/answer.aspx?ID=10432

3

thanks. still same problem. apps not working either. will call support