Firmware - will not complete install

After disabling the antivirus, etc. per the firmware instructions, the firmware installer now sees my WD My Book 2Tb Essentials drive. However, no matter what I do, I get an error message stating that some other program still has hooks in the drive. I’ve used task manager to shut down all the obvious choices, including the WD Smartware software and all the other WD tasks. Please help. I’d like to get this resolved. Regards, Den

Try this:

a. Uninstall the WD Smartware.

b. Temporary disable the Anti Virus program.

Then run the firmware update, it should be fine.