Firmware Version 1.05.12 Damages N900 series BOOTLOADER!

WD Legacy Products My Net Networking Devices
1

I was contacted by Level 2 support a few days ago. He asked me to send my unit back to them because I quote "the firmware 1.05.12 damages the N900 series Bootloader " I took the unit back to the retailer for a exchange .  I was told not to update my new  N900 until I was contacted by support via email of a stable Firmware update.

Is the latest • Firmware Version 1.06.18  SAFE ? 

2

Very interesting! Thanks for the warning.

Bill, how come such a warning is not coming directly from WD?

3

bwoody wrote:

I was contacted by Level 2 support a few days ago. He asked me to send my unit back to them because I quote "the firmware 1.05.12 damages the N900 series Bootloader " I took the unit back to the retailer for a exchange .  I was told not to update my new  N900 until I was contacted by support via email of a stable Firmware update.

Is the latest • Firmware Version 1.06.18  SAFE ? 

OK…this doesn’t make any sense. Why would WD say something like that when they know the word will get out? 

4

I’ve been running 1.05.12 since about the time it was released and haven’t had any issues personally.

5

If this is true, it seems like WD would pull 1.05.12 from their download site. I checked, and it’s still available.

6

I am only repeating myself.  That is what I was told .

I asked why they would not put this info  in the forum and he said it was their policy to go through each person one by one who has a issue ,. He really wanted me to send the unit directly to them but I brought it back to the retailer and told them the first one was broken.  I never even called support . Level two called me directly from this forum. 

I have no idea why they would not pull the firmware .  

I am just posting it here since they would not.