Firmware Upgrade does not go through

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

As a newbie I just got mycloud 3TB today after installing and configuring I could access the dashboard, there was a warning to upgrade the firmware and following I click the button and start to download and upgrade window, after download it says upgrade but it is stuck there at 0% for 4 hours now and the blue light that was solid in the beginning now is blinking the upgrade version was 2.30.165

I did not stop the process yet, but somebody can tell me how long this process would take

2

Just an update, the blue light now is solid but the firmware was not upgraded it shows the same on the dashboard

3

Hi there, you can perform a reset a retry the firmware upgrade.

4

I never use the online upgrade. I always download the firmware zip file, and do a manual upgrade.

5

I have tried with manual upgrade from the file and got the same issue, I reboot the box now the light is a steady blue I can get on the dashboard but no upgrades were performed according dashboard

6

I reboot the system and would be able to install the Firmware update