Firmware updater unzipped file has nothing it it!

I have a WD backup drive and need to update the firmware and software. However, when I download the universal updater file and instruct the computer to “extract all” files, it simply creates a new folder, puts a folder called “ref” in it and the “ref” folder is empty. There is no EXE file to click on. Any suggestions? I have Windows Vista BTW and I am downloading the windows version of the file. Thanks. 

Hello,

Have you tried updating the software automatically?

BTW, what’s the drive that you have?

ABphoto wrote:

I have a WD backup drive and need to update the firmware and software. However, when I download the universal updater file and instruct the computer to “extract all” files, it simply creates a new folder, puts a folder called “ref” in it and the “ref” folder is empty. There is no EXE file to click on. Any suggestions? I have Windows Vista BTW and I am downloading the windows version of the file. Thanks. 

I just downloaded the file and was able to extract it just fine with both 7zip and WinRAR, try with those instead of the watered down vanilla windows extractor.

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