I have recently had to do a clean re-installation of Windows 7 on my laptop. Prior to this, my My Book Essential 2TB external drive worked exceptionally well. After the re-installation of the OS, I found it running quite slowly. I had only installed the driver for My Book that Windows 7 downloaded automatically when I connected it. So, I thought its speed might improve if I installed and updated the software. When I went to update the software, it was recommended that I run the firmware update. Of course, at first it wouldn’t run because some program somewhere kept trying to access it, so I decided the safest bet would be to run the firmware update with Windows 7 running in SafeMode (basic - no networking capabilities) - especially since I had no other location to back up my data. Now, how long is this update supposed to take? It’s been running for hours with no result. I sometimes see a Windows balloon pop up from the Taskbar saying a driver did not install. Does the firmware update need to access the Internet? If it does, what should I do? The update is supposedly running and has not given me an error. But it’s been going for so long that I’m afraid it’s hung up and I’m going to lose all my data!
Please, if anyone knows how long it should take or whether it needs Internet access and what I should do, please let me know!