I am totally unable to use my WD with remote access. Support say I should re-install the firmware. I have just read this amazing list of requirements on the WD website:
- All AntiVirus software MUST be disabled.
- All Anti-Spyware software MUST be disabled.
- ANY and ALL programs that would require drive access during the update MUST be disabled .
- An internet connection is required to install the firmware update.
Really??? I must disable all my protection, and yet I must be connected to the internet??? Is this for real? Why should I have to expose myself to this kind of threat just to get a simple network device to do what it said it would when I paid good money for it.
Sorry - this has cost me valuable hours of my life so far and I get no nearer a solution.
I have contacted support - it takes an average of 5 days for anyone to respond and then they expect me to phone somewhere in the USA from the UK to get a resolution.
If anyone from WD is reading this forum - please try to sort out your support issues. Only Apple are worse.
