Thanks @Bennor, while preparing for updating I noticed that I don’t have access to view the contents of of my always connected My Book.
Logged into Dashboard as administrator
Windows 7 file explorer cannot view
I attempted to change access to Public which did not provide access - no change
Using Dashboard started the recovery process and discovered My Book 2 safepoints are selectable
Initiated a reboot on Dashboard and rechecked access using Windows explorer
I now have access, but when attempting to view the contents of _WDPROT results in a permission problem
I want to view a safepoint prior to updating firmware; what am I missing?
I used the following procedure to successfully update my firmware from v04.01.03-421 to v04.04.03-113
made 2 copies of all data on My Cloud 1) USB3 My Book & 2) eSATA
ejected My Book and verified readability of contained data
rebooted My Cloud
updated firmware on line
confirmed all data was present
reconnected My Book
configured a new safepoint because safepoint that existed provided error message when I attempted to recover as a test.
The flaky permission problem connecting to My Book seems to have been solved by the firmware upgrade.
Access to contents seems to be faster now.
Update process took about 1 hour discounting the 2 data copies.
After a new Safe Point creation response on Dashboard seems to be faster.
Extremely important - make a copy of your data prior to updating firmware