Firmware update prevents avch file play

greg1 wrote:

First thanks for moving my message to the proper forum.  Second I disagree with you that it is fair.  If I am told to upgrade the firmware to fix a problem with my netflix I should be informed that I may loose a function.  Alternatively I should have the option to return to the old firmware.  The oldest firmware available on the WD site is the 1.04.12 which doesn’t return my function of watching my home movies.  It is stated that previous versions have been removed due to a problem in restoring them.  This should be stated before being told to upgrade by WD. 

They can’t really tell you a function will be removed that they never said was ever supported.

You may want to post the media info of one of the files that do not play. Are you talking about a AVCHD file.

http://mediainfo.sourceforge.net/en  (free dowload - post the complete text output of the file.

At your own risk - firmware 1.03.10

http://community.wdc.com/t5/WD-TV-Live-Streaming-Firmware/Why-the-downgrade-to-1-03-10-is-not-recommended/m-p/361989/highlight/true#M842