Firmware update failed

I just spotted that there is a new firmware version for MCM gen 2, mine has not downloaded any updates automatically since 2018 sometime, and shows as being up to date now, though it clearly isn’t. Tried manual update method but that failed too. Any ideas? Unit was left with red light though still apparently working, have rebooted to get blue light back.

Hi,

You can try a System Only Restore in this case. Please follow this link: https://support-en.wd.com/app/answers/detail/a_id/18643

ABBswiss7, will this process delete the media player file table?

Had exactly the same experience with my Gen 1 MCM: