Go to the router and find the ip address for the MCH, alternatively run a free ip scanner and find the MCH ip. If the MCH can be seen, it has to be on the LAN. Type in the ip address in a browser and log in, it will eventually show local access in the new Dashboard which is the landing page of the MCH ip address for new 8.12.0-178 firmware.
Access to the Dashboard is not supported or possible if the Web or Mobile app connection status is not “local”.
It says I need to have local access, but I cannot access the new dashboard without being on the local LAN, which I am, but the connection refuses to be local, just says Relay, despite have UPnP showing and being used by my cloud home…!!!
I have done what NoPlex suggested, and enabled local access, but it still is not local it says Relay!!!???
I have the same problem with my Cloud 2TB since the SW 8.12.0 Update. Already restarted router (Fritzbox 7530, UPnP on) and my cloud home. No success. The necessary steps going over local app and web app are a nightmare. Still in Relay mode. Is Reset > 60 sec to restart with factory settings a solution. Means that the whole content on the harddisk will be erased:-(
Believe the Dashboard and ignore the MCH Web app about local access.WD Discovery is not needed for LAN SMB access to MCH once local network access is enabled but WDD is required for making files cloud accessible.
Yes, No, Yes
No, Yes, Yes
Consequence of the firmware update to 8.12.0-178. The existing legacy folders were not upgraded with the Windows owner permission so it is no longer writable, only mounted as READ ONLY by Windows.
The solution is to create new MCH folders using Windows explorer and copy legacy folders to new folder and be able to read write to the new folder. The other method is to use Linux such as Ubuntu to read and write and delete legacy folders.
I hope someone can help as I am having a problem with permissions.
Bascally went round in circles with the Local Access debacle but can now access through smb but when I try to copy a file or folder I get the message "Items can’t be copied to “Folder” because you don’t have permission to read them.
I also have a folder in the Public Folder to which I now have no access at all.