Firmware stuck at v4.00.01-623 after trying system only and quick restore

[lotust251]

any ideas?  I also tried update from file.   It says updating but will get stuck at 0% or 100% and never compleats.   I reboot and try again /repeat.  I really dont want to do a full restore.  I also tried the reset button.   

thanks for any help.  I do how to use the SSH but dont know what the heck to do when im in there with putty.  

[Nazar78]

Check the latest logs /var/log to see what’s going on during the upgrade especially when it got stuck.

[lotust251]

here is what I found.  no idea what it means 

Feb 17 21:58:02 WDMyCloud getNewFirmwareUpgrade.sh: begin script: immediate
Feb 17 21:58:02 WDMyCloud getNewFirmwareUpgrade.sh: http://support.wdc.com/nas/list.asp?devtype=sq&devfw=4.00.01-623&devlang=eng&devsn=&auto=0
Feb 17 21:58:35 WDMyCloud REST_API[4793]: 192.168.1.114 OUTPUT DlnaServer\Controller\Database GET SUCCESS
Feb 17 21:59:09 WDMyCloud REST_API[4793]: 192.168.1.114 OUTPUT TimeMachine\Controller\TimeMachine GET
Feb 17 21:59:09 WDMyCloud REST_API[4793]: 192.168.1.114 OUTPUT TimeMachine\Controller\TimeMachine GET
Feb 17 21:59:11 WDMyCloud REST_API[5360]: 192.168.1.114 OUTPUT DlnaServer\Controller\Database GET SUCCESS
Feb 17 21:59:11 WDMyCloud REST_API[6342]: 192.168.1.114 OUTPUT SystemConfiguration\Controller\FactoryRestore GET SUCCESS
Feb 17 21:59:11 WDMyCloud REST_API[6351]: 192.168.1.114 OUTPUT Disk\Controller\SmartTest GET SUCCESS
Feb 17 22:00:13 WDMyCloud REST_API[6351]: 192.168.1.114 OUTPUT DlnaServer\Controller\Database GET SUCCESS
Feb 17 22:01:15 WDMyCloud REST_API[5360]: 192.168.1.114 OUTPUT DlnaServer\Controller\Database GET SUCCESS
Feb 17 22:02:17 WDMyCloud REST_API[5360]: 192.168.1.114 OUTPUT DlnaServer\Controller\Database GET SUCCESS
Feb 17 22:03:19 WDMyCloud REST_API[5360]: 192.168.1.114 OUTPUT DlnaServer\Controller\Database GET SUCCESS
Feb 17 22:04:20 WDMyCloud REST_API[6996]: 192.168.1.114 OUTPUT SystemConfiguration\Controller\FactoryRestore GET SUCCESS
Feb 17 22:04:21 WDMyCloud REST_API[7011]: 192.168.1.114 OUTPUT DlnaServer\Controller\Database GET SUCCESS
Feb 17 22:04:22 WDMyCloud REST_API[5360]: 192.168.1.114 OUTPUT DlnaServer\Controller\Database GET SUCCESS
Feb 17 22:04:23 WDMyCloud getNewFirmwareUpgrade.sh: begin script: immediate
Feb 17 22:04:24 WDMyCloud getNewFirmwareUpgrade.sh: http://support.wdc.com/nas/list.asp?devtype=sq&devfw=4.00.01-623&devlang=eng&devsn=&auto=0
Feb 17 22:04:24 WDMyCloud REST_API[6996]: 192.168.1.114 OUTPUT Alerts\Controller\Alerts GET SUCCESS
Feb 17 22:04:31 WDMyCloud updateFirmwareToLatest.sh:02/18/15 03:04:31:: ( http://download.wdc.com/nas/sq-040102-417-20141211.deb )
Feb 17 22:04:59 WDMyCloud updateFirmwareFromFile.sh:02/18/15 03:04:59:: ( /CacheVolume/updateFile.deb )
Feb 17 22:05:23 WDMyCloud REST_API[7011]: 192.168.1.114 OUTPUT DlnaServer\Controller\Database GET SUCCESS
Feb 17 22:05:24 WDMyCloud REST_API[7012]: 192.168.1.114 OUTPUT DlnaServer\Controller\Database GET SUCCESS
Feb 17 22:06:24 WDMyCloud REST_API[7011]: 192.168.1.114 OUTPUT DlnaServer\Controller\Database GET SUCCESS
Feb 17 22:07:26 WDMyCloud REST_API[6996]: 192.168.1.114 OUTPUT DlnaServer\Controller\Database GET SUCCESS
Feb 17 22:08:28 WDMyCloud REST_API[6996]: 192.168.1.114 OUTPUT DlnaServer\Controller\Database GET SUCCESS

[lotust251]

I see updates in CacheVolume/updateFile should I delete them? they both date back to 2014 I dont see the new firmware doenloaded anywhere in that /Dir I manuallt doanloaded it from  http://download.wdc.com/nas/sq-040102-417-20141211.deb

sq-030401-230-20140415.deb 
sq-040001-623-20140904.deb

I also found this in /CacheVolume

updateFirmwareFromFile.sh:02/18/15 03:04:59:upgrade start: /CacheVolume/updateFile.deb
updateFirmwareFromFile.sh:02/18/15 03:04:59:check_size=
updateFirmwareFromFile.sh:02/18/15 03:05:00:version_current=40001623
updateFirmwareFromFile.sh:02/18/15 03:05:00:version_newfile=040102417
updateFirmwareFromFile.sh:02/18/15 03:05:00:package_newfile=sq
updateFirmwareFromFile.sh:02/18/15 03:05:00:master_package_name=sq
updateFirmwareFromFile.sh:02/18/15 03:05:00:master_package_new=sq
updateFirmwareFromFile.sh:02/18/15 03:05:00:update_container=

[lotust251]

bump for help.  I even tried the same method way back when we were reveting to older versions.  No dice.   

[alirz1]

your logs dont show anywhere that the latest fw was being installed.

Can you manually downlaod the latest FW file and update via ssh? Did you try that?