I had the same problem yesterday after updating with 20.02.32. I followed your instructions to rollback. Now everything works fine…
Thanks.
ok my problem is solved. Videos working with 2.02.32
here is what i did:
I updated my wd tv live gen 3 via ethernet cable.
After successfull startup i reseted it to default settings. It rebooted>made initial setup.
disabled library function and also automatic downloading content.
Setup access to network share (microsoft networking to my NAS)
Deleted all files from NAS which started . and ._ (i supose hidden linux/max files).
And it works.
I can playback files again. And wifi works also. I don’t actually use it, but in setup i can see all networks available.
Firmware 2.02.32: Playing videos from a USB attached Toshiba Canvio. Each video is in a like named folder. Videos formats used are mkv, DVD(vob), or MP4. Of 8 mp4 videos only 5 were displayed. All movies were displayed in the FILE section. When opening the folder for the undisplayed mp4 videos I find that the mp4 file was identified as a music file.
Just finished converting one of the mp4 videos to mkv. I deleted the wd file on the Toshiba and plugged it into the WDTVLive media player. Now it does show on the video section. This will be my temporary solution, but I hope this problem is fixed in the next firmware release.
Thanks!
Some good hints you provided! I currently don’t have a NAS (but I once had). I also don’t use library or auto download (need to check that settings doesn’t change with update).
Initially I updated via ethernet, then tried thru USB, same result. Did factory resets too and full reeboots as well by disconnecting and reconnecting everything. No difference.
I think my issue is a bit trickier though as I have files that are basically identical with identical video & audio codecs. Some play, some don’t!
UPDATE: WD support team has contacted me and they are looking in the the issue I’m having. I honestly have to complement their customer support! It is great feedback being contacted and knowing that someone is looking in to this! Good work!
I get the same issue as gampshou, i dont really want to convert to mkv though so will need to leave as an issue
Same here - MP4’s are hit and miss - no rhyme or reason either - some refuse to play all of the time, some refuse to play some of the time. Seems if it fails on one, then even ones that previously work then refuse to play.
All the files I have tried are on a Synology NAS (DS-1813+ / DSM 5 latest) - settings remain unchanged since previous firmware - reverting back immediately solved the problem.
Definitely a firmware bug.
EDIT:
I verified library and auto download were still DISABLED after updating.
I have same issues playing mp4 slide show encoded from Photodex Proshow. Used to work fine before this firmware. MP4 videos taken by Galaxy S3 phone works fine though.
Here is my media info for NOT working file.
General
Complete name : Z:\high quality h264.mp4
Format : MPEG-4
Format profile : Base Media
Codec ID : isom
File size : 1.46 GiB
Duration : 17mn 18s
Overall bit rate mode : Variable
Overall bit rate : 12.1 Mbps
Writing application : Lavf54.59.106
Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : Baseline@L4.0
Format settings, CABAC : No
Format settings, ReFrames : 1 frame
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 17mn 18s
Bit rate : 12.0 Mbps
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 30.000 fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.193
Stream size : 1.44 GiB (99%)
Writing library : x264 core 129 r2245 bc13772
Encoding settings : cabac=0 / ref=1 / deblock=1:0:0 / analyse=0x1:0x111 / me=hex / subme=2 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=0 / me_range=16 / chroma_me=1 / trellis=0 / 8x8dct=0 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=0 / threads=4 / lookahead_threads=1 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=0 / weightp=0 / keyint=12 / keyint_min=1 / scenecut=40 / intra_refresh=0 / rc_lookahead=10 / rc=abr / mbtree=1 / bitrate=12000 / ratetol=1.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / vbv_maxrate=14400 / vbv_bufsize=6000 / nal_hrd=none / ip_ratio=1.40 / aq=1:1.00
Audio
ID : 2
Format : AAC
Format/Info : Advanced Audio Codec
Format profile : LC
Codec ID : 40
Duration : 17mn 18s
Duration_LastFrame : -17ms
Bit rate mode : Variable
Bit rate : 155 Kbps
Maximum bit rate : 14.4 Mbps
Channel(s) : 2 channels
Channel positions : Front: L R
Sampling rate : 44.1 KHz
Compression mode : Lossy
Stream size : 19.2 MiB (1%)
============================================
WORKING file:
eneral
Complete name : Z:\20140312_190725.mp4
Format : MPEG-4
Format profile : Base Media
Codec ID : isom
File size : 177 MiB
Duration : 1mn 26s
Overall bit rate : 17.1 Mbps
Encoded date : UTC 2014-03-12 23:08:54
Tagged date : UTC 2014-03-12 23:08:54
Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4.0
Format settings, CABAC : Yes
Format settings, ReFrames : 1 frame
Format settings, GOP : M=1, N=30
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 1mn 26s
Source duration : 1mn 26s
Bit rate : 17.0 Mbps
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate mode : Variable
Frame rate : 30.000 fps
Minimum frame rate : 15.003 fps
Maximum frame rate : 31.272 fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.273
Stream size : 175 MiB (99%)
Source stream size : 175 MiB (99%)
Title : VideoHandle
Language : English
Encoded date : UTC 2014-03-12 23:08:54
Tagged date : UTC 2014-03-12 23:08:54
mdhd_Duration : 86481
Audio
ID : 2
Format : AAC
Format/Info : Advanced Audio Codec
Format profile : LC
Codec ID : 40
Duration : 1mn 26s
Bit rate mode : Constant
Bit rate : 128 Kbps
Channel(s) : 2 channels
Channel positions : Front: L R
Sampling rate : 48.0 KHz
Compression mode : Lossy
Stream size : 1.28 MiB (1%)
Title : SoundHandle
Language : English
Encoded date : UTC 2014-03-12 23:08:54
Tagged date : UTC 2014-03-12 23:08:54
In my case not only I can’t play all mp4 file , but i can’t show the new folder that I create , I’ ll be able to show it in the file mode not in video but they don’ t show the flie inside the folder , it’ s a very [Deleted - Trancer] update please solve it as soon as possible thanks
I have also the same problem. All my mp4 files can’t be played. And all my files are mp4 files. And for now I have no solution . Please, as Hunter60 said, solve it as soon as possible, it’s a huge bug. Thanks
Same here.
For me, it’s even more frustrating. After trying to play an mp4, it freezes. 2.01.86 (or whichever one I had before this week’s update) worked perfectly
Appreciate the advice on how to rollback; am downloading 2.01.86 now, and will let you know if it works
Does anybody know if Western Digital is working on this bug, and if they will be able to fix it soon ? Some information ? Thanks
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Every one of you needs to file an official support ticket on it… If WD isn’t aware of the magnitude of the issue, they likely won’t do anything about it.
Hi guys, this has been passed to support already.
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me2
I have no problems playing mp4 files on 2.02.32, and I do have a lot of them. I play them off my PC using Universal Media Server, with the option to skip transcoding for all mp4 files. Universal Media Server is an off-shoot of PS3 Media Server, which is no longer in development.
Same here, I’m playing my ususal small collection of MP4 test files just fine.
Since updating to this firmware I can’t play ANY media from ANY source (USB or network).
And I can’t roll back.
I got the previous one, but it doesn’t come up with “new firmware” despite changing the info file version number and date.
I bow is now more or less useless to me.
I will file a ticket. Hopefully this gets fixed fast.
GarethO wrote:
And I can’t roll back.
I got the previous one, but it doesn’t come up with “new firmware” despite changing the info file version number and date.
sounds like you’re editing the Wrong file ( wdtvlivegen3.info) it’s the wdtvlivegen3.ver file that needs editing.
see this thread: http://community.wd.com/t5/WD-TV-Live-Streaming/Where-can-I-download-OLD-FIRMWARE/m-p/780531
or… Download the “WD Official” rollback firmware (which WD have edited the wdtvlivegen3.ver for you)
http://download.wdc.com/wdtv/wdtvlivegen3_rollback_2.01.86.zip
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I noticed something quirky with the way SMP deals with mp4 files even under the previous firmware.
I have some videos in an mp4 container and noticed that occassionaly the folders containing a few of the mp4 video files would be listed under the Music tab. Selecting the folder under Music would give the message No files found. They would be visible under the Video tab though and playable. Rebuilding the media library will clear these up but others can crop up when I add other mp4 video files to the library.
I have seen the same behaviour under the current firmware but I have never had a problem playing my mp4 video files. It seems the SMP is not quite sure if they are video or audio sometimes.
