Success! I did a Server Recovery to an “unsupported” 500 GB SSD in place of my failed factory boot drive (320 GB WDC AV drive), and it was reporting “Invalid Drive” on the LCD and “Unsupported” “Incompatible Drive” in the dashboard:
So I created a new whitelist entry:
<Drive Model="Samsung SSD 850 EVO 500GB"
Description="Enterprise Storage 500 GB"
Size="500107862016"
Category="Preferred"
ItemProfile="EnterpriseStorageProfile65" />
inserted it into the DriveList.xml file, rebooted, and voila!
I wasn’t certain about what “Size” to put in the entry, due to the mismatch (see above, several posts) between the SMART report and the DriveList entry for the factory 2 TB drive (2,000,398,934,016 - 2,000,396,321,280 = 2,612,736 ), so I also calculated that same mismatch for the factory boot drive, and the difference is the same (320,072,933,376 - 320,070,320,640 = 2,612,736).
So I assumed the same “error” would be valid for my SSD, and calculated 500,105,249,280 + 2,612,736 = 500,107,862,016 for the whitelist entry (without the commas).
As a science experiment I also edited the whitelist to have a very incorrect size, e.g. 400,107,862,016, and it didn’t seem to make any difference. It still shows up as Preferred and Normal, and with a correct size of 500.11 GB in the Dashboard.
Then I restored the Size to the original value and mis-named the Drive Model =“ASamsung SSD 850 EVO 500GB”, and now it’s “Unsupported” and “Incompatible Drive” again.
I then tried Drive Model =“Samsung SSD 850 EVO 500GBA” (with the error at the end, to test how the parser works), and it’s “Unsupported” and “Incompatible Drive” again.
Finally I tried Drive Model =“Samsung SSD 850 EVO 500G” (with a missing char), and again it’s “Unsupported” and “Incompatible Drive”.
So editing the whitelist seems to be fairly straightforward. I haven’t tried every single experiment, but it looks like the “Drive Model” parameter is the important part, and it has to match exactly.
