Films not playing

My live player has suddenly stop playing films, the small orange arrow just keeps turning, I have rebooted and reset to default, it wil play one time then on next film back to the arrow, I have the latest software downloaded and the model is wdbgxt0000nbk-01, I have used several hardrives and pen drives so it is not the imput, also I can use the back button and  scroll, I have emailed WD but no answer back, can anyone give me further help to solve the problem, my films work OK on my friends player.


What firmware are you running on the device?

Is this happening with an specific type of files?