Files will not aggregate

A client is using a WD TV live with a usb stick with a H.264 movie on it.

It has played fine for 3 weeks on a loop but on start upnow says it can not aggregate files.

Sound drops etc

USB plays fine on a computer.

i can not got to the unit to fix so need to fix it remotely, any ideas ?

It  may have something to do with the media library. There may be a hidden folder on the USB stick named .wd_tv

Delete that folder and see if that helps. The WDTV will recreate the folder and contents on bootup. It may be that contents are corrupted.

thanks, I’ll get client to try no and see what happens