Files show up but will not play -all I get is the orange circle w/arrow

I have a bunch of movies (xvid,avi ) and just recently they will not play, all I get is the circle with an arrow at the end going round and round .I have the Live and also the play devices-same on both --Help !!

Sounds like corrupt encodings if multiple players won’t play them?

Nope --it was the auto update for firmware . rolled back to previous version and disabled auto update—all is good :slight_smile:

You had to do that on three totally separate models (the Hub, the Live, and a WD Play)? Sounds weird…