Files on My Passport External, then disappear


#1

Hi,

I recently purchased a 4TB External My Passport and created a new lightroom catalog on it as well as started loading my raw files. That was this afternoon and it was working well, then this evening, I sat down to start more work and when I clicked on my external hard drive, there is NO DATA AT ALL! I decided to give the computer a restart and then the data reappeared. It has since done this twice now. I’m afraid to continue with my work incase it doesn’t save properly. I can’t believe my files would just disappear and then re-appear once I restared my computer. I might add that I recently updated to High Sierra and it’s been a pain :frowning: Any help or suggestions are much appreciated!


#2

Did you check the size of the drive to know if the data is occupying some space? If and when you see the data after restarting the Mac; try creating a disk image via Disk Utility to save the data.


#3

I’m having the same issue. I don’t have anything running that is accessing the drive. The only way I can get to my data on the drive is to reboot. Not an optimal solution when I have a lot of photos that I keep on the drive and need to edit.


#4

Just uninstall WD Discovery software, problem solved. Make sure to remove every single trace of WD software, it interferes with MacOS’ ability to wake/sleep hard drives.


#5

What about the WD Drive utilities? Uninstall that too?


#6

Throw it all out and see if it makes a difference.