Files Disappearing

This has to do with my pictures and videos. Firstly, there is already a duplication problem with the media due to multiple backup sources. I mean in the info of my pictures there can be up to 3 copies of one single image appearing, for instance one from google photos and my phone (Samsung Camera).

I am not sure if it has to do with this, because I attempted to leave only one copy of each photo and decided to manually delete the photos without checking the info of the image (which backup does it come from). And over time I realize multiple photos are disappearing and I am not sure how to retrieve them back. I believe initially I had multiple backup sources and I deleted some of them, but the pictures only started disappearing recently.

I am not sure if this problem will persist and hopefully I can get an answer to this.

Try ‘Clear Device Settings’. This may take minutes to hours before completion depending on amount of data storage but it should not cause data deletion. Take precautions by making backup of the My Cloud Home as all forms of storage require multiple backups.

(How to Clear Device Settings on My Cloud Home)